Technical Writing & Content Development

Information engineering, not just writing. We build structured content that scales from a 10-page quick-start to a 50,000-page data package —

including scaling across products, languages, and channels

while cutting translation costs 30–40%.

Precision in Every Sentence

Technical writing is an engineering discipline. We employ Simplified Technical English (STE), minimalist principles, and information typing to ensure every topic is clear, translatable, and reusable.

  • Topic-Based Authoring

    Every concept, task, and reference is a standalone, reusable unit. We design topic hierarchies that support mix-and-match assembly for different audiences — operator guides, admin manuals, and API references — from the same source pool.

  • Simplified Technical English

    We write to ASD-STE100 — limiting vocabulary to ~900 approved words, enforcing sentence-length constraints, and eliminating ambiguity. The result: 30–40% reduction in translation cost and content that reads identically across cultures.

  • Minimalist Design

    We focus on the instructional core. If the user doesn't need theory to complete the task, we move the theory to a separate concept topic. Every sentence must earn its place — reducing cognitive load and support ticket volume.

Documentation Types We Deliver

From 10-page quick-start guides to 50,000-page technical data packages — we match the deliverable to the audience and regulatory context.

  • User & Admin Guides

    Task-oriented documentation with conditional profiling for different user roles — operators, administrators, and developers — from the same DITA source.

  • API & Developer Docs

    OpenAPI/Swagger integration, code samples, endpoint reference, and getting-started tutorials. We merge auto-generated API specs with human-authored conceptual content.

  • Regulatory Submissions

    FDA eSTAR packages, S1000D data modules, SPL drug labels, and compliance documentation that meets the exact structural requirements of the target authority.

  • Installation & Maintenance

    Step-by-step procedures with safety admonitions, illustrated parts catalogs, and troubleshooting decision trees for field service teams.

  • Release Notes & Changelogs

    Automated release note generation from JIRA/Azure DevOps tickets, merged with editorial summaries. Versioned, searchable, and linked to the affected documentation.

  • UX Microcopy & In-App Help

    Tooltips, error messages, onboarding flows, and context-sensitive help strings authored in DITA and delivered as JSON snippets directly into your application UI.

Our Quality Standard

Every deliverable passes a four-gate review: structural validation (Schematron), terminology compliance (STE word list), editorial review (peer + SME), and output QA (visual + accessibility). We don't ship content that hasn't cleared all four.

  1. Structural validation
  2. Terminology compliance
  3. Editorial review
  4. Output QA

Sample Content Assessment

Send us a 20-page sample of your existing documentation. We'll analyze readability grade, reuse potential, STE compliance, and translation-cost impact — no commitment required.