# Our Services

From authoring to automation, we provide the expertise to optimize your content operations — so your documentation ships on schedule, stays consistent across every channel, and gives your AI clean, structured source to draw from.

## Expert Services Across the Content Lifecycle

From the first word written to the last pixel published, our team of information architects, XML engineers, and publishing specialists provide hands-on expertise at every stage.

- **Technical Writing & Content Development**  
  Professional authoring using Simplified Technical English (ASD-STE100), topic-based methodology, and minimalist principles. We write API references, user guides, install guides, release notes, and UX copy.  
  Details → [Link](https://www.extense.co/services/technical-writing-content-development)

- **Structured Content Strategy**  
  Information Architecture (IA), taxonomy design, reuse models (conref, conkeyref, warehouse topics), and content governance frameworks that reduce redundancy by 40–60%.  
  Details → [Link](https://www.extense.co/services/structured-content-strategy)
  
- **DITA Engineering**  
  Specialization, constraints, SubjectScheme maps, and custom DITA-OT plugin development. We build the information model that fits your product, not the other way around.  
  Details → [Link](https://www.extense.co/services/dita-engineering)
  
- **Publishing Engineering**  
  Custom DITA-OT PDF plugins (XSL-FO), responsive HTML5 themes, EPUB generation, and batch publishing automation via Jenkins, GitHub Actions, or Azure DevOps pipelines.  
  Details → [Link](https://www.extense.co/services/publishing-engineering)

- **CCMS Services**  
  Post-implementation administration, Tier 2/3 helpdesk, schema updates, performance tuning for XML databases with 1M+ objects, onboarding, and orphan topic cleanup.  
  Details → [Link](https://www.extense.co/services/ccms-services)

- **System Integration**  
  Connecting your CCMS to JIRA, Git, Salesforce, Zendesk, PLM, and PIM systems. We build REST API middleware, webhooks, and event-driven connectors.  
  Details → [Link](https://www.extense.co/services/system-integration)

- **XML & Schematron Engineering**  
  XSLT 2.0/3.0 transformations, Schematron business-rule validation, DTD/XSD specialization, and custom checkstyle rules for naming conventions and metadata enforcement.  
  Details → [Link](https://www.extense.co/services/xml-engineering)

## Engagement Models

The right engagement model isn’t a property of the client — it’s a property of where the work is in its own lifecycle.

- **Statement of Work**

### Project-Based  
  Fixed scope, fixed fee, defined endpoint, with explicit acceptance criteria. The default shape for IA refactors, migration programs, and CCMS implementations.
  Best when you have a clear, bounded deliverable and a firm deadline, and procurement wants a fixed price.

- **Order Form (under your MSA)**

### Staff Augmentation  
  Embedded senior specialists working to your plan, on your timelines — time-and-materials, as short as 3 months or as long as 5+ years.
  Best when you have the strategy and need execution capacity, or hiring is frozen but contracting isn’t.

- **Service Level Agreement**

### Managed Services  
  Your CCMS and publishing pipelines operated for you — administration, governance, Tier 2/3 support. SLA-bounded and recurring.
  Best when the architecture is stable and the work has shifted from building to operating.

A typical client journey

- **Project-Based**  
  IA refactor · migration · pipeline build

- **Staff Augmentation**  
  CCMS rollout · author training · client-led extensions

- **Managed Services**  
  CCMS administration · publishing operation · governance

Month 0M 6M 12M 18M 24+

Illustrative. Actual durations and transitions vary per engagement — some clients skip a model, some stay in one indefinitely, some run two in parallel. The pattern is the point, not the timing.

## Sample Content Assessment

Tell us about the work — what you need authored, engineered, or operated. We'll recommend the service and engagement model that fit and return a representative scope so you can see exactly what an engagement looks like.