Our Services

From authoring to automation, we provide the expertise to optimize your content operations — so your documentation ships on schedule, stays consistent across every channel, and gives your AI clean, structured source to draw from.

Expert Services Across the Content Lifecycle

From the first word written to the last pixel published, our team of information architects, XML engineers, and publishing specialists provide hands-on expertise at every stage.

  • Technical Writing & Content Development
    Professional authoring using Simplified Technical English (ASD-STE100), topic-based methodology, and minimalist principles. We write API references, user guides, install guides, release notes, and UX copy.
    Details → Link

  • Structured Content Strategy
    Information Architecture (IA), taxonomy design, reuse models (conref, conkeyref, warehouse topics), and content governance frameworks that reduce redundancy by 40–60%.
    Details → Link

  • DITA Engineering
    Specialization, constraints, SubjectScheme maps, and custom DITA-OT plugin development. We build the information model that fits your product, not the other way around.
    Details → Link

  • Publishing Engineering
    Custom DITA-OT PDF plugins (XSL-FO), responsive HTML5 themes, EPUB generation, and batch publishing automation via Jenkins, GitHub Actions, or Azure DevOps pipelines.
    Details → Link

  • CCMS Services
    Post-implementation administration, Tier 2/3 helpdesk, schema updates, performance tuning for XML databases with 1M+ objects, onboarding, and orphan topic cleanup.
    Details → Link

  • System Integration
    Connecting your CCMS to JIRA, Git, Salesforce, Zendesk, PLM, and PIM systems. We build REST API middleware, webhooks, and event-driven connectors.
    Details → Link

  • XML & Schematron Engineering
    XSLT 2.0/3.0 transformations, Schematron business-rule validation, DTD/XSD specialization, and custom checkstyle rules for naming conventions and metadata enforcement.
    Details → Link

Engagement Models

The right engagement model isn’t a property of the client — it’s a property of where the work is in its own lifecycle.

  • Statement of Work

Project-Based

Fixed scope, fixed fee, defined endpoint, with explicit acceptance criteria. The default shape for IA refactors, migration programs, and CCMS implementations. Best when you have a clear, bounded deliverable and a firm deadline, and procurement wants a fixed price.

  • Order Form (under your MSA)

Staff Augmentation

Embedded senior specialists working to your plan, on your timelines — time-and-materials, as short as 3 months or as long as 5+ years. Best when you have the strategy and need execution capacity, or hiring is frozen but contracting isn’t.

  • Service Level Agreement

Managed Services

Your CCMS and publishing pipelines operated for you — administration, governance, Tier 2/3 support. SLA-bounded and recurring. Best when the architecture is stable and the work has shifted from building to operating.

A typical client journey

  • Project-Based
    IA refactor · migration · pipeline build

  • Staff Augmentation
    CCMS rollout · author training · client-led extensions

  • Managed Services
    CCMS administration · publishing operation · governance

Month 0M 6M 12M 18M 24+

Illustrative. Actual durations and transitions vary per engagement — some clients skip a model, some stay in one indefinitely, some run two in parallel. The pattern is the point, not the timing.

Sample Content Assessment

Tell us about the work — what you need authored, engineered, or operated. We'll recommend the service and engagement model that fit and return a representative scope so you can see exactly what an engagement looks like.